lyric911
New member
The below is a copy/paste from another forum I'm on, but everyone should be aware I think:
I'm going to be avoiding motorcycle-superstore.com unless they have something I simply can't find anywhere else. I had two sets of Nelson Rigg Solar bags that I returned due to being defective. One tank bag and a pair of saddle bags. One of the two came from New Enough. The guy I talked to was friendly, helpful, and got an RMA to me within an hour. I packed up the bags, shipped them off. Within 4 days I received notification that my refund had been processed and would be posted to my credit card within a day or two (that part is out of their hands.)
Superstore...ugh. The person I spoke to was not friendly. Packed the things up and shipped them off as directed. The website continues to just show "return pending." There has been no communication back to me as to why it's taking so long. When I called them up to find out why, the response was that it was a defective item refund and they were working with the manufacturer and it would be 6-8 weeks before they would process a refund. I politely informed the person on the phone (indicating that I realize it's not his fault, but maybe he should pass this along the chain of command) that their competition is flat out kicking their ass when it comes to customer service. I explained the above and how frustrating it was to have 2 identical returns save (what company the returns were going through) be processed so differently. I also told him that all of my business will be going to New Enough from here on out.
I'm not trying to say they are a bad company. Heck, if nothing goes wrong both are basically equivalent. But in the off chance I ever have to make a return again, I certainly don't want to do so with Superstore.
I'm going to be avoiding motorcycle-superstore.com unless they have something I simply can't find anywhere else. I had two sets of Nelson Rigg Solar bags that I returned due to being defective. One tank bag and a pair of saddle bags. One of the two came from New Enough. The guy I talked to was friendly, helpful, and got an RMA to me within an hour. I packed up the bags, shipped them off. Within 4 days I received notification that my refund had been processed and would be posted to my credit card within a day or two (that part is out of their hands.)
Superstore...ugh. The person I spoke to was not friendly. Packed the things up and shipped them off as directed. The website continues to just show "return pending." There has been no communication back to me as to why it's taking so long. When I called them up to find out why, the response was that it was a defective item refund and they were working with the manufacturer and it would be 6-8 weeks before they would process a refund. I politely informed the person on the phone (indicating that I realize it's not his fault, but maybe he should pass this along the chain of command) that their competition is flat out kicking their ass when it comes to customer service. I explained the above and how frustrating it was to have 2 identical returns save (what company the returns were going through) be processed so differently. I also told him that all of my business will be going to New Enough from here on out.
I'm not trying to say they are a bad company. Heck, if nothing goes wrong both are basically equivalent. But in the off chance I ever have to make a return again, I certainly don't want to do so with Superstore.